Congenital nasolacrimal duct obstruction. Reassurance (spontaneous resolution in most by 12 months), massage of the lacrimal sac (Crigler massage, 3 to 4 times daily with firm downward pressure), cleaning of discharge, and topical antibiotic only for purulent discharge (chloramphenicol 0.5 percent drops 4 times daily for 5 days). Probing by ophthalmology at 12 months or earlier for acute dacryocystitis, with balloon dacryoplasty, intubation or dacryocystorhinostomy for failure.
Congenital glaucoma. Urgent paediatric ophthalmology for surgery (goniotomy or trabeculotomy).
Acute dacryocystitis. Warm compresses, analgesia, amoxicillin with clavulanic acid 625 mg orally three times daily for 7 days (children 40 to 50 mg/kg of the amoxicillin component daily in 3 divided doses); IV ceftriaxone 2 g every 12 hours (children 50 mg/kg every 12 hours, maximum 2 g) plus metronidazole 500 mg IV every 8 hours for severe infection with cellulitis or systemic illness; incision and drainage of abscess by ophthalmology; dacryocystorhinostomy once the infection settles. Do not probe or syringe during acute infection.
Canaliculitis. Canalicular curettage by ophthalmology, topical antibiotic (moxifloxacin 0.5 percent drops 4 times daily for 7 to 10 days), hot compresses, and oral antibiotic for cellulitis.
Acquired nasolacrimal duct obstruction. Dacryocystorhinostomy (external or endoscopic) by ophthalmology or ENT for symptomatic obstruction.
Punctal and canalicular stenosis. Punctoplasty or dilatation, silicone intubation or canalicular surgery; for chemotherapy related stenosis, early intubation, preservative free lubricants and steroid drops.
Lid malposition. Surgical repair of ectropion, entropion, lid laxity or trichiasis. Facial palsy: lubricants, tape at night, and tarsorrhaphy or lid weight when persistent.
Reflex tearing from dry eye and blepharitis. Preservative free lubricants (hypromellose 0.3 percent or sodium hyaluronate 0.1 to 0.2 percent, 1 drop 4 to 6 times daily), lid hygiene (warm compress for 5 to 10 minutes then lid cleaning twice daily), doxycycline 100 mg orally daily for 6 to 12 weeks for meibomian gland dysfunction (avoid in pregnancy and in children under 12 years), and ciclosporin 0.05 percent drops twice daily for moderate to severe disease by ophthalmology.
Allergic conjunctivitis. Olopatadine 0.1 percent 1 drop twice daily, avoidance of allergens, and cold compresses.
Keratitis, uveitis and glaucoma. Same day ophthalmology. Keratitis: ofloxacin 0.3 percent 1 drop every 15 to 60 minutes after scraping. Uveitis: prednisolone acetate 1 percent 1 drop every 1 to 2 hours with cyclopentolate 1 percent 1 drop twice daily. Angle closure: acetazolamide 500 mg IV or orally, timolol 0.5 percent 1 drop and apraclonidine 1 percent 1 drop.
Crocodile tears. Botulinum toxin into the lacrimal gland by specialists.
Lacrimal sac tumour and orbital mass. Urgent imaging, biopsy and multidisciplinary oncology care.
Drug induced tearing. Review with the prescriber, switch the offending drop, or give preservative free alternatives.
Trauma with canalicular laceration. Surgical repair within 24 to 48 hours with stenting by ophthalmology.
Monitoring. Review at 2 to 4 weeks for response. Infants: review at 6 and 12 months. Post-operative review at 1 week, 1 month and 6 months, with stent removal at 3 to 6 months.
Referral and escalation. Same day ophthalmology for acute dacryocystitis, congenital glaucoma, keratitis, or canalicular trauma. Urgent oncology for suspected tumour. ENT for sinonasal disease. Oculoplastic referral for persistent obstruction and lid malposition.
Admission criteria. Orbital cellulitis, severe dacryocystitis with systemic illness, or infants needing surgery for glaucoma.
Discharge and safety netting. Return for red swollen eyelid or canthus, fever, pain, reduced vision, light sensitivity, bloody tears, or no improvement within 2 to 4 weeks.